This Privacy Policy explains how Kairen AI Consulting collects, uses, and protects personal information in connection with our SMS review automation services. This Policy is intended to comply with applicable data protection and communications laws, including the General Data Protection Regulation (GDPR) and the Telephone Consumer Protection Act (TCPA).
Kairen AI Consulting is a Netherlands KvK-registered sole proprietorship and acts as a data controller for personal data processed in connection with our SMS review automation services. We serve clients in the United States and other jurisdictions where our clients operate, and we process personal data in compliance with the GDPR and, where applicable, the TCPA.
In connection with our SMS review automation service, we may collect and process the following personal data:
We use the personal data described above exclusively to provide and operate our SMS review automation service on behalf of our business clients. Specifically, we use personal data for:
We do not use this personal data for unrelated purposes. SMS notifications and review automation are the only purposes for which we process the collected personal data in the context of this service.
Our SMS review automation service operates on an opt-in basis. Where required by law, including under the TCPA and carrier A2P 10DLC guidelines, we ensure that consent is obtained by our clients or by us on their behalf before sending SMS messages to end users. Messages are limited to review-related communications, such as reminders and follow-ups, and are not used for unrelated marketing campaigns.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of receiving SMS messages from our service at any time by replying STOP to any message you receive. Once we receive your opt-out request, we will promptly honor it and you will no longer receive SMS communications related to that specific messaging program, subject to any technical delays that may occur in processing the request.
You may request deletion of your personal data held by Kairen AI Consulting in connection with our SMS review automation services. To submit a deletion request, please contact us at [email protected]. We will review and respond to your request in accordance with applicable legal requirements and, where relevant, in coordination with the business client on whose behalf we process your data.
Our websites, dashboards, or online tools used to configure or monitor SMS review automation may use cookies and similar tracking technologies. These technologies can help us understand how our services are used, improve performance, maintain security, and remember your preferences. Cookies typically collect technical and usage information, not the content of SMS messages. Depending on your location, you may see a cookie banner or settings panel that allows you to manage your cookie preferences. You can also adjust your browser settings to block or delete cookies, though this may affect the functionality of certain features.
Where the GDPR applies, we process personal data based on one or more of the following legal bases: (i) your consent (for example, to receive SMS review requests), (ii) our legitimate interests or those of our clients in operating and improving review collection processes, and/or (iii) the performance of a contract with our clients. The specific legal basis may vary depending on the context in which the data is collected and used.
As a data subject under the GDPR, you may have the following rights in relation to your personal data, subject to applicable limitations and conditions:
To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request and, where appropriate, may need to coordinate with our business clients who act as joint or separate controllers for certain processing activities.
For recipients located in the United States, we structure our SMS review automation services to comply with the TCPA and related implementing regulations. Where required, prior express consent is obtained before sending SMS messages, and recipients are clearly informed about the nature of the messages they will receive. Message frequency is limited and related to review requests and follow-ups. Standard message and data rates may apply, depending on your mobile carrier. You may opt out at any time by replying STOP to any message, and we will promptly cease sending further SMS messages in accordance with your request.
We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, to meet our contractual obligations to clients, or to comply with applicable legal, accounting, or reporting requirements. When personal data is no longer needed, we will take reasonable steps to delete or anonymize it in a secure manner, subject to any overriding legal obligations that require longer retention.
If you have any questions about this Privacy Policy, our SMS review automation services, or how we process your personal data, or if you wish to exercise your rights, please contact us at:
Kairen AI Consulting
Reitseplein 489 5037AA Tilburg
[email protected]
KvK: 98386212
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or other operational needs. When we make material changes, we will take appropriate steps to inform our clients and, where required by law, affected individuals. The date below indicates when this Privacy Policy was last updated and became effective.
Effective date: 17.03.2026